Who we are

Ellen – where Opera meets UX

Who are you outside of Blacklane? I study classical music, something I’ve been doing on the side since childhood. I have tried out a range of instruments but now focus on voice. I have sung in a number of concerts and operatic performances as both soloist and chorister. During my masters in information systems, I […]

January 26, 2018

Who we are

BLCC 3: Beyond the typical customer care!

We don’t have a process for that? We don’t measure our employees’ productivity? You can make decisions by yourself? These and many other questions occupied my mind in the first days at Blacklane as Customer Care & Operations Manager.

December 16, 2016

Who we are

BLCC 2: As flexible and caring as you are

My name is Colin, I’m 23 years old and I moved to Berlin in May 2015. Shortly after that I became a part of the Blacklane family. I still remember the day of my interview when I got lost and was almost late.

December 9, 2016

News

Blacklane customer care: Finding great solutions

A last-minute booking, pickup time is in one hour and we have no driver assigned to it yet. I start to call drivers. The first one can’t be reached, the second has no availability. Time is running out. The passenger is expecting the driver’s details. Finally I have a driver on the phone, he has […]

December 2, 2016

News

Event services: Not your routine job

Marten Lühmann manages transportation for customer events around the world. Along with a team of four, he handles everything including corporate events, conferences, dinners, parties, and roadshows in 60 countries.

March 16, 2016

News

A Conversation with Blacklane’s Women in Tech

In honor of International Women’s Day, we sat down with Software Engineer Aakriti, Product Manager Alix, Senior Technical Product Manager Andreea, Senior UX Researcher Katalin, Quality Assurance Engineer Sofia, and Visual Designer Viktoria to talk opportunities and work culture.

March 8, 2016