We manage your entire experience: the booking, the ride and your feedback. With an aggregator, any or all of these elements may be outsourced.
By booking with Blacklane, you’ll see your guaranteed fixed, all-inclusive rate, which covers all taxes, tolls, fees and gratuities. There are no hidden costs or fees on the ground.
If you book an airport pickup, automated flight tracking is included, so we adjust your pickup time if needed. At any time, if you need to change your booking or add a special request, contact our 24/7 multilingual customer service, either by phone, email or social media.
On the day of your ride, you and your driver will receive text messages with each other’s contact information at least one hour before your scheduled pickup. All pickups include 15 minutes of wait time, and airport and train station pickups include 60 minutes of wait time. And if you need to cancel, it’s free with a one-hour notice.
See the infographic below for a full comparison. In case you missed them, last week we showed how we compare with taxis and with legacy limousine companies. On Tuesday we shared how we’re different from ride-hailing.